Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase and Return form, then mail your return to the following address:
DXEL SHOP
Attn: Returns
4th Floor, House 22/i
60 Feet Leguna Stand
Borobag, Dhaka 1216
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, 200 Tk will be deducted from your return to cover shipping charges.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Products with a warranty of 10 days or less.
● If any product is damaged by the customer.
● If you want to change the product after use.
● Also if the company does not consider the reason for refund to be reasonable.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 20% restocking fee will be charged for all returns.
● Sale items are FINAL SALE and cannot be returned.
● To return the product, please use this number 01957405608 and the address provided
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
01671774548